Christian Book Printing, print a book, book printers
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Terms and Conditions

TERMS AND CONDITIONS OF SALEterms and conditions is a website owned and maintained by Grosvenor Group (Print Services) Ltd.

Issued by

1. Definitions
In these conditions “the company” means and “the customer” means the person or company to whom this document is addressed. The goods are the goods (including an instalment of the goods or any part of them) and services that “the company” has contracted to supply in accordance with the conditions

2. Acceptance of Order
Orders are accepted by (or “the company”) only upon and subject to the conditions of sale as printed herein. Unless expressly accepted in writing any qualification of these conditions by the customer in any written or printed document or otherwise shall be inapplicable.

3. Quotes and Confirmation
(a) A commission of the work described on the quote will be deemed to have been accepted when the customer notifies by post, email or fax.
(b) Any quote is valid for a period of thirty days only from the date thereof unless previously withdrawn or otherwise stated on the quote.
(d) Quotes are “ex works” and unless otherwise agreed in writing delivery will be charged extra.
(e) All special offers will be completed to the same or similar specification as the main order placed and subject to artwork constraints.
(f) All quotes are based on the submission of electronic files in print ready pdf format via the Internet, ftp server, email or on disc. There may be a charge levied for any files submitted in any other format.

4. Cost Variation
Quotations are based on the current costs of production and are subject to amendment by on or any time after acceptance of the order to meet any rise or fall in such costs or to cover any additional operations which may be found necessary, not allowed for in the quotation or to cover any additional cost due to the making or amendment of any law, order, regulation or byelaw having the force of law (including interalia any duty tax on import, export, purchase, sale or appropriation or processing of any materials or equipment comprised in the contract). The customer shall be informed of such addition.

5. Value Added Tax shall be entitled to charge the customer the amount of any Value Added Tax payable on the order whether or not included in the quotation or invoice.

6. Preliminary Work
Work carried out whether experimentally or otherwise at customer’s request, will be charged at the agreed rate.

7. Proofs

(a) Please note will only supply a proof if requested by customer for an order of over 99 books (ie: 100 books) have been ordered. If a hard copy proof is not requested then the customer is liable for any errors.

(b)Customer’s corrections, including alterations to files and the cost of additional samples necessitated by such corrections will be subject to an additional charge. No responsibility will be accepted for any errors in the final job where proofs submitted for customer’s approval are not corrected by them or for any errors in the final job where a proof has not been requested. In the case of colour work whilst the company will endeavour to match to the proof and previous copies, the customer accepts that there may be a slight variation resulting from factors outside the company’s control.

8. Delivery
(a) Delivery of work shall be accepted when tendered and thereupon or on notification that work has been completed whichever is the earlier, the property and risk in the work or goods shall pass to the customer. * Please note current lead times are subject to change, please read the quotation for more details.  Express delivery (1-3 working days) is only for Paperback books only, are not held liable for any other orders placed under ‘Express delivery (1-3 working days)
(b) It shall be the duty of the customer immediately on delivery of the goods processed by Digital Print Media Limited to make an inspection of them in every respect and to satisfy himself of their adherence to specification.
(c) Claims arising from damage or partial loss of goods in transit must be made in writing to so as to reach them within 5 working days of delivery and claims for non-delivery or faulty goods within 7 days of dispatch of goods.
(d) If no claim is made within the above-stipulated time limits the goods delivered shall be deemed to be in all respects in accordance with the order the customer shall be bound to accept and pay for the goods accordingly.

9. Variations in Quantity
The company reserve the right to charge for any additional copies produced over the amount ordered or reduce the invoice for any under supply within the following limits: Black and White: plus/minus 5 percent, Colour: plus/minus 10 per cent.

10. Faulty Goods
(a) If the work is defective so that the customer may in law reject it, the customer must advise within 7 working days of delivery,if not sooner, failing which the customer will be deemed to have accepted the work.
(b) In the event of any rejections, reserve the right to request the return of the work for inspection. Should the claim of defect be found to be valid, the work will be rectified within 10 working days and the cost of any return postage refunded.
(c) Should agreement not be reached as to whether the work is defective, the advice of the BPIF will be sought and their decision will be final.

11. Book Storage and Care

During the production and transportation process, the paper and card used to create your books is subjected to various changes in temperature and humidity. As is true of all printed paper products, your books may exhibit the effects of this with some curling/ waving in either the text pages, the cover or both. If your books are affected they may take up to 7 days to settle down to their final state when stored according to the guidelines below. Some waving may still be evident after this time, due to the nature of the digital printing process.

12. Book Storage Guidelines

A well-chosen and maintained area in which to store your books is paramount to ensuring and preserving their high quality. Boxes of books should not be placed directly on a concrete or similar floor. If storing boxes of books in an external building, placing them on pallets or blocks will both aid air circulation and protect them in case of slight flooding or changes in floor temperature. Boxes should also not be stacked against exterior walls where they are exposed to moisture from the outside environment. Any stored material should not be subjected to extremes of temperature or humidity; attics, garages, basements and outhouses are strongly ill-advised. A warm (18°C to 26°C), dry, clean and stable storage environment and suitable containers are the most effective means of preventing damage to your books.

13. Payment
(a), at its absolute discretion, may ask for part or full payment in advance of starting the job.
(b) Payments are due within 30 days from date of invoice unless otherwise agreed with in writing.
(c) All work carried out shall be charged and includes any preliminary work undertaken whether or not the buyer agrees to that work being taken forward into production.
(d) Interest shall be charged on any outstanding balance after 30 days from date of invoice at the rate of 5% over base rate.
(e) The customer shall be liable for all legal costs incurred in in recovering any outstanding debt owed by the customer to Digital Print Media Limited.
(f) Should expedited delivery be agreed and necessitate overtime or other additional cost, an extra charge may be made.
(g) Should work be suspended at the request or delayed through any default of the customer for a period of 30 days shall then be entitled to payment for work already carried out and materials specially ordered.
(h) For continuing work, invoices may be submitted by at the end of each calendar month for work carried out during that month, or at set stages agreed in advance with the customer. Payment will be due within 30 days from submission of invoices. Such contract may if so elect be considered as one contract and not severable and if the customer fails to make payment on the due date for payment for that instalment shall have the option to notify the customer that treats such failure to pay as repudiation of contract in its entirety without prejudice to any other claim or right may have for compensation or otherwise.

14. Liability
(a) There are no conditions, warranties, guarantees, representations or other terms whether express or implied, statutory or otherwise oral or in writing except as provided herein.
(b) In respect of any delivery date time is not of the essence of the contract and shall not be liable for any loss to the customer arising from delay.
(c) If without cause fails to perform in accordance with its obligations under this contract the customer may recover an amount to compensate for any direct physical loss which is suffered as a result of this failure subject always to a maximum aggregate liability of the total invoice value of the services supplied to the customer pursuant to such contract.
(d) shall not be liable for death or personal injury arising from the performance of this contract to the extent that it results from the negligence of its agents or servants.
(e) shall not be under any liability of whatsoever kind for any indirect, special or consequential loss howsoever caused (including but not limited to loss of profit) whether or not due to the negligence or wilful default of or its servants or agents arising out of or in connection with this contract and shall not be liable for any loss except as provided in this contract.

15. Artwork used by
Shall remain the property of its author. It is therefore the responsibility of the customer to maintain an original electronic file, will take no responsibility for maintaining customers artwork. Customers’ files or hard copy supplied will only be returned after the order has been completed if requested in writing by the customer and agreed by at time of order. Any files supplied to may be held for a period of time at their discretion but may be subject to a storage charge (as per current price list) should the customer expressly request them to do so. Returning artwork files are subject to current price list.

16. Customer’s property
Customer’s property and all material supplied to by or on behalf of the customer will be held, worked on and carried at customer’s risk. The customer shall be responsible for effecting insurance on such material whilst on the premises of

17. Material Supplied by Customer
(a) may reject any papers or other materials supplied or specified by the customer which appear to them to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged.
(b) Where materials are so supplied or specified will not accept responsibility for defective work unless this is due to their failure to use reasonable skill and care.
(c) Quantities of materials supplied shall be adequate to cover normal spoilage.

18. General Lien
Without Prejudice to other remedies, shall in respect of all unpaid debts due from the customer have a general lien, on all goods and property in their possession (whether worked or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property as they think fit and to apply any proceeds towards such debts.

19. Illegal Matter
(a) shall not be required to produce any material which in their opinion is or may be of illegal or libellous nature.
(b) shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libellous or alleged libellous material produced for the customer or any infringement or alleged infringement of copyright, patent or design.

20. Force Majeure
Every effort will be made to carry out contracts but their due performance is subject to cancellations by or to such variations as they may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, war, strike, lockout or other labour dispute, fire, flood, drought, legislation or other cause (whether of the foregoing class or not) beyond the control of

21. Receivership
In the event of a Receiver being appointed of the customer’s property or assets of any part thereof or a Court Order being made or resolution for the winding up of the customer (except for the purposes of amalgamation or reconstruction) or the customer committing any act of bankruptcy or having any bankruptcy petition presented against him then shall be at liberty forthwith by notice in writing to the Customer to cancel all orders or contracts or any part thereof remaining unfulfilled between and the customer.

22. Jurisdiction
All contracts shall be deemed to have been made in England and the construction, validity and performance of such concern shall be governed in all respects by English law.

23. Notices
Any notice served hereunder shall be sufficiently served if sent to the usual or last known address of the addressee by first class post and shall be deemed to arrive 48 hours from posting. In proving service it shall be sufficient to show that the letter containing the notice was properly addressed, stamped and posted by first class mail.

24. Invalidity
The invalidity or unenforceability for any reasons of any part of these conditions shall not prejudice or affect the validity or enforceability of the remainder.

25. Waiver
Any time or other indulgence forbearance or concession by to the customer shall not in any way whatsoever waive, diminish, restrict or prejudice strict rights under the contract.

26. Title
The Company retains title in respect of all goods supplied until the Company has received payment in full

27. Data Protection Act 1998
In order to comply with the requirements of the Data Protection Act 1998 the Customer should be aware that might transfer information about the Customer to our bankers/financiers for the purposes of providing services and for the following purposes:
(a) Obtaining credit insurance
(b) Making credit reference agency searches
(c) Credit control
(d) Assessment and analysis (including credit scoring, market, product and statistical analysis)
(e) Securitisation (f) Protecting the Company’s interests will provide the Customer with details of our bankers/financiers and that of any credit reference agencies used upon request.

28. Law
These conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.

29. Cancellation Charge will charge a cancellation fee of at least £50.00 to cover the administration work already undertaken by An order shall be eligible for this charge once files have been supplied and the processing of the order has begun.